Minimum quantity Discount
Buy 2 + Get 10% discount
Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

in preparation


Q. What is the difference between "antique" and "vintage"?

Although opinions differ depending on the country and store, our store has adopted the following standards.

Items that have been manufactured for over 100 years

Items with practical value that have been manufactured for more than 20 years

Q. How do you determine the year of manufacture?

For British gold and silver products, it is possible to identify the year of manufacture from the stamped hallmark.

For watches, depending on the manufacturer, the year of manufacture can be determined from the serial number.

For other items, the rough age is determined from the design and manufacturer's stamp, referring to the opinions of suppliers and overseas experts.

Q. Where do you buy from?

I can't give you a specific answer, but all antique items are purchased from overseas.

We use overseas specialty stores, antique markets, auctions, etc., and purchase products with the cooperation of partners living in the United Kingdom and the United States.

Q. Do you have a product certificate?

If a reliable item such as a manufacturer's certificate of authenticity is included with the purchase, we may provide it as is, but we are unable to issue a certificate of authenticity.

We seek the cooperation of our suppliers and overseas experts to conduct thorough investigations to ensure that we do not sell counterfeits.

In the unlikely event that the product you received turns out to be a fake, please contact us with proof and we will issue a full refund after you return it.

Q. Do you have a physical store?

We are an online shop only and do not have a physical store.
By reducing the cost of store management, we are striving to offer products at prices that are as affordable as possible.

Q. Is it possible to actually see the product?

We are an online shop only and do not have a physical store.
If you have any questions about the product page description or photos, please contact us by email or phone.
You can also take additional photos or videos and send them to us.

Q. Do you have holidays?

Online orders are accepted 24 hours a day, 365 days a year.

We are closed every Wednesday and Sunday.
In addition, you may be required to take temporary leave during business trips, year-end and New Year holidays, etc.
On holidays, we will be closed for shipping, telephone orders, and inquiries.

We will do our best to respond to inquiries via the contact form or chat, even on holidays.

[About the membership system]

Q. What are the benefits of registering as a member?

・Receive a 10% OFF coupon that can be used at any time when you register for the first time

・Purchase at member discount price

・Membership rank rises according to cumulative purchase amount, discount rate etc.

・You can register the delivery address, contact information, payment method, etc. at the time of purchase (no need to enter each time)

- "Favorite list" function available

・"Purchase history" can be checked on the My Account screen.

Q. Please tell me how to register as a member

1. Press "Login" at the top (person icon for smartphones)

2. Click "Click here for new registration" at the bottom

3. Enter your first name, last name, e-mail, and password (4 items) and press "New member registration"
(In this state, registration is not completed yet)

4. You will receive an account activation email, so click the "Account activation" link in the email.
*This completes the new member registration!
(You will be connected to the online shop while logged in to your member account.)

※please note
・You do not need to enter your delivery address, contact phone number, etc. when registering.
・If you enter the delivery address on the order screen from the cart when actually ordering, it will be automatically registered in My Account "Address Book" when the order is completed.
For details, see How to use the “Address Book” .

Q. Where can I check my current membership rank?

You can check it on the "My Account" page after logging in.

Q. Can I change my registered email address or my name?

Changes cannot be made from your account page.
Please contact us and we will change it here.

Q. What should I do if I forget my password?

Click "Forgot your password?" on the login screen, enter your e-mail address, and send it.

An email with a link to the password reset screen will be sent to the email address you entered, so please reset your password on the linked screen.

Q. I registered as a member on the old site, but I would like to register as a member on the new site. What should I do?

If you use the same e-mail address that you registered on the old site, you can carry over your registration information (name, address, contact phone number).

For more information, please refer to the Membership Benefits Guide .

Q. What is the membership price?

This is a regular discount price for online shop members. The discount rate will be ranked up with the cumulative total amount of purchases after the renewal.

For more information, please refer to the Membership Benefits Guide .

Q. What is the "address book" displayed in My Account?

This function automatically creates a delivery address registration list from order information.

The member account is not managed by registering the delivery address in the member's basic information (on the old site), but it is always linked to the order information, and the delivery address when the order is completed is automatically stored in the "address book" of my account. It is now a method of registering and updating.

For details, see How to use the address book

Q. I would like to have my order delivered to a different address than the one registered in My Account. What should I do?

At the time of ordering, select "Change" ⇒ "Use new address" in the "Shipping address" column of the order screen from the cart, and directly enter the desired shipping address.
From the order completion information, the new delivery address will be automatically added to My Account "Address Book".
You can also change, add, or delete the registration information of My Account "Address Book" itself.

For details, see How to use the “Address Book” .

[About dealings]

Q. Can I purchase without registering as a member?

You can order without registering as a member. (Guest purchase)
An e-mail address is required for online shop orders.
After completing your order, we will send you an order confirmation and shipping notification email.

Please refer to the following "Q. This is my first order. Please tell me the order procedure." 』
Please refer to the.

It is convenient to register as a member when shopping at the online shop.
If you register as a member, you will have the following benefits.
(Entrance fee and annual membership fee are free)

1. We will issue a "10% discount coupon" when you register as a new member.

2. You can always purchase with a member discount (3% to 12%) due to the membership rank system determined by the cumulative purchase amount.

3. We will provide a reserve service for high-ranking members.

4. When ordering from the second time onwards, member information such as address will be automatically entered ("address book" of delivery destination will be automatically created)

5. You can check your order history from My Account (member page).

Please take this opportunity to register as a member and enjoy the benefits.

For more information, please refer to the Membership Benefits Guide .

Q. This is my first order, please tell me the order procedure.

1. If you are a member, please log in.

2. Add the desired product to the cart / press the cart 🛒 mark on the upper right

3. shopping cart:
(1) Confirm the product to be purchased and the price (discounted price display for members) in the order details

(2) If you have any requests for receipts, gift wrapping, etc., or other matters to be communicated, enter them in the "Remarks" column.

(3) If you wish to specify a delivery date and time (only Yu-Pack deliveries within Japan are available), select the date and time on the calendar.
* If the delivery method is "Yu-Packet" (mail box) for overseas delivery or orders for small care products only, we cannot accept the delivery date and time designation.

(4) Press "Proceed to checkout"

Four. "Shipping address" input screen:
(1) Enter the delivery address in the "delivery address" field.

*If you have already taken over as a former member, check the automatically displayed delivery address, and if there is a change, enter the new delivery address.

For information on how to register a member's delivery address, please see How to Use the "Address Book"

(2) When using a coupon, enter the coupon code and press "Apply"
*Coupons can also be applied on the next shipping method screen and the final payment screen.

(3) Press "Proceed to selection of delivery method"

5. Shipping method screen:
(1) Confirm the shipping method ("Free Yu-Pack" within Japan, EMS shipping fee outside of Japan)
*If you only order small items such as care products, the actual delivery may be changed to "Yu-Packet".

(2) Press "Proceed to payment"

6. Payment screen: *This is the final confirmation screen for your order.
(1) Select a payment method (if using a credit card, enter the required information)

(2) Confirm the "Billing Address" (If the shipping address and the billing address are different, such as for gift delivery, change to "Use a different billing address" and enter the orderer information).

(3) Double check the order details, purchase amount, shipping address, payment method, and billing address, and press "Buy Now"/"Complete Order".
*In the case of Paypal, Rakuten Pay, convenience store payment, and smartphone payment, you will be redirected to each payment site, so please proceed with the purchase process.

⇒ Your order has been confirmed!
*We will send you an order email, so please check your order.
*If you are a member, you can also check your order history in My Account.

*please note*
If you've added to your cart and been partway through your order in the past, you may still have some cash left over.
In that case, please note that you may jump directly to the screen you were on (in that case, we recommend that you start over and check the details of your purchase again).

Q. I would like to confirm whether the order was placed correctly.

An order confirmation email will be sent automatically when your order is placed.
Please make sure that your order details and delivery address are listed there.

If you are a registered member, you can check the details of your purchase history from "My Account".

If you place an order by phone, we will send you a confirmation email if we know your email address.

If the email address is entered incorrectly, or in rare cases, the email may be sorted into spam or the email may not arrive.
In that case, please contact us by e-mail or telephone.

Q. Can I reserve the item?

As a general rule, we do not allow items to be reserved.
However, customers who are Gold members or higher can reserve items as a member rank benefit.

Q. Would you like a gift wrapping?

If you would like gift wrapping, we can accept it free of charge if it is simple.
Please contact us in the remarks column when ordering.

Depending on the content, a separate fee will be charged. (individual consultation)

Q. Can I get a discount if I buy multiple items?

If you buy in bulk, you may be able to reduce the shipping fee and packing time.
Please contact us before purchasing.

Q. Do you have wholesale prices for corporations and businesses?

I'm sorry, but wholesale sales are not supported.
You may be able to get a discount if you buy in bulk.
Please contact us once before purchasing.

Q. I have a product that I would like you to look for, can you look for it for me?

If you let us know the detailed conditions and budget of the product you are looking for, it is possible to look for it at overseas suppliers, antique markets, auctions, etc.

However, there is no guarantee that the desired antique will be available on the market, so we cannot guarantee when you will find it.

In addition, we may refuse to accept orders for products that we have never dealt with before, or if conditions such as budget are strict.

Q. Can I request an appraisal or a trade-in of the product?

We do not do appraisals or trade-ins.

As an exception, we may offer appraisals and trade-ins for items previously purchased at our store.

However, please note that the price may be lower than the purchase price depending on the condition and the market price at that time.


登録しております。 制度の異対応した請求書、領収書の発行も可能です。

Q. I would like a receipt or invoice, can you send it to me?

If you need a receipt or invoice, please write it in the notes of your order.
A paper receipt will be included with the product.
If you prefer electronically, we will send it to you by e-mail.

However, if the payment method is convenience store payment or cash on delivery, the receipt issued by the convenience store or post office will be the official receipt, so double issuance is not possible.

Q. Is there something that shows the amount, such as a delivery note, included in the package?

We usually include a delivery note with the price.
If you do not need a delivery note for gift purposes, please write it in the remarks column.

Q. Where can I check my purchase history?

If you are a member, you can check from "My Account" after logging in.
In the case of guest (non-member) purchases, it will be from the individual email sent after purchase.

[About shipping and shipping]

Q. Do you charge for shipping?

Shipping is free for all products in Japan, including remote islands.

Shipping outside of Japan will incur additional shipping charges.
The shipping fee is calculated on the checkout screen according to the destination (country) and weight of the item.

Q. Where do you use the shipping service?

In Japan, we basically ship by "Yu-Pack".
In the case of only small items such as care products, "Yu-Packet" may be used.

Items outside Japan will be shipped by EMS (Japan Post).

Q. Can I track my parcel?

Yes it is traceable.
All items are shipped via a trackable shipping service.
We will inform you of the tracking number in the email sent after the shipment is completed.

Q. How long does it take for the product to arrive?

(Shipping within Japan)

・After confirming your order, we will ship it within 2 business days, excluding holidays.
・We are closed on Wednesdays and Sundays, and may be temporarily closed on other days.
・Although it depends on the region, weather, traffic conditions, etc., it can be delivered on the next day or the day after the next day in most cases.

(Shipping outside Japan)

・After confirming your order, we will ship it within 2 business days, excluding holidays.
・We are closed on Wednesdays and Sundays, and may be temporarily closed on other days.
・The number of days required for transportation varies depending on the region and customs conditions.

Q. Can I specify the arrival date and time?

You can specify the delivery date and time for shipping within Japan using Yu-Pack.
However, the date you can specify will be a date after 5 business days from the order date.
If you do not specify the arrival date and time, we will deliver it as soon as possible.

If you would like to specify the arrival date and time, there is an input field in the "order details" part of the shopping cart screen, so please select there.

It is also possible to specify only one of the "desired delivery date" and "delivery time zone".

Q. Where are the products in stock?

All are stored in Japan.
For security reasons, we cannot tell you the exact location, but we store them in multiple locations that are well equipped with storage conditions and security equipment.

[About payment]

Q. Are taxes included in the displayed price?

For orders from within Japan, all displayed prices are tax-inclusive (price including consumption tax).

For orders from outside of Japan, import taxes will be charged in addition to the amount you received at the time of ordering.
You are responsible for paying taxes.

Q. Is it possible to pay in installments?

We're sorry, but payment in installments is not available.

Q. There is an error with my credit card, what should I do?

There are various reasons for this, such as entering the wrong credit card number or security code, or exceeding the limit.
Since we cannot find out the individual reasons, please contact your credit card company.

There is a possibility of trouble with this payment system, but in that case, we will post it on the "Notice" on the top page as soon as we know it.

Q. If I purchase the product by cash on delivery, what payment method can I use when the product arrives?

We use the Yu-Pack cash-on-delivery service.
Currently, we only accept cash.
Please pay cash to the delivery person when you receive the item.

Q. If I pay by cash on delivery, is there a cash on delivery fee?

All shipping charges will be borne by our shop.

Q. If I pay by bank transfer, will I be charged a transfer fee?

We will bear the transfer fee.
When transferring the product price to the bank account designated by our shop, if a transfer fee is charged, please transfer the amount after deducting the transfer fee.

[About returns and guarantees]

Q. Can I return the product?

Of course, if we are responsible for the product, such as if the product is different from the photo or description on the product page, or if the product you received is damaged, you can return the product.

We also accept returns depending on the situation, even if the color or texture is "different from the image".

Please see for more information.

Q. The product arrived damaged. What should I do?

I am very sorry.
Although it is packed well, it may be damaged due to impact during delivery.

We can't help you if you don't check the situation, so please take a picture of the damaged part and attach it to your email or LINE and contact us.

Please explain the situation if it is difficult to photograph the movement of the clock.

If it is possible to prove damage caused by the delivery company such as dropping the package, you may be able to receive the delivery company's guarantee.
It would be helpful if you could take a picture of the damage and dirt on the outer cardboard box and contact us while keeping the condition in which the item was packed.

Q. The product has scratches or defects. Is this covered under warranty/return?

Due to the characteristics of antique products, there may be small scratches, dirt, and dents.

In addition, there are some watches that do not work like new in terms of functions such as clock movement.

We take photos from all directions as much as possible in product photos, and we explain conspicuous scratches and defects in the product description and video, so please check carefully when purchasing.

We will accept returns if there are scratches or stains that are not shown in the photos or videos, or defects that are not explained in the product description.
Please contact us by email or phone first.

Q. Do you have a product warranty?

Of course, antiques do not come with a manufacturer's warranty.

We have our own one-month warranty on our watches.
Please check for details.

[About repair and maintenance]

Q. Can I ask for repairs and maintenance other than initial defects?

We will do our best to help you with any items purchased from our store.

Since it varies depending on the type of product and the status of the failure, please contact us by e-mail or telephone first.

Q. Can I ask for an estimate of repair and maintenance costs?

Please let us know the details of your situation.

In the case of antiques, the market price for repair and maintenance costs is not fixed, so in most cases it is necessary to send the item once.

Also, if you do not repair after seeing the estimate, you may be charged a fee for creating an estimate.

Q. Can you introduce me to a repair shop that can do repairs and maintenance?

Please let us know the details of your situation.

If the above does not solve the problem, please contact us using the form below.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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