Customer service
If you have any questions or requests about our store, please contact us via our inquiry form, email, or phone.
Shipping
- Orders are usually shipped within 2 days of completion.
- For bank transfers and convenience store payments, shipping preparations will begin after we confirm receipt of payment.
- If you would like a receipt or gift wrapping, please let us know in the notes section.
For details on shipping costs and methods, please refer to our shipping policy.
Payment Methods
The following payment methods are available at our store.
Credit Card
Visa / MasterCard / American Express / JCB / Diners Club / Discover
The total amount will be charged to your card upon completion of the order.
Shop Pay
Uses the credit card and shipping information registered with Shop Pay. Installment payments are also supported.
PayPal
You can shop without entering your credit card information.
Other Online Payments
- Google Pay
- Apple Pay
Payment Methods Available Only in Japan
Bank Transfer
- Either PayPay Bank or Japan Post Bank.
- Orders will be shipped after we confirm receipt of payment.
Convenience Store Payment
FamilyMart / Lawson / Seicomart / Ministop / Daily Yamazaki
- Seven-Eleven is not available.
- An additional payment fee of 220 yen applies.
- Orders will be shipped after we confirm receipt of payment (payment deadline: 7 days).
Cash on Delivery (Yu-Pack)
- Cash on delivery fees are free.
- Please pay the delivery person upon receipt.
- Payment is accepted in cash only.
Other Domestic Payments
- Rakuten Pay
- Smartphone Payments (PayPay / Merpay)
- Paidy (Paidy Installment Post-Payment)
Return Policy
In Case of Incorrect Item, Initial Defect, etc.
If the item is incorrect, differs from the photos, has an initial defect, or if there are errors or omissions in the description, please contact us within 7 days of the item's arrival.
- We will respond with a refund or free repair.
- We will cover the return shipping costs.
- If the deadline has passed, we may not be able to accept the return.
Returns Due to Customer Preference
We also accept returns due to customer preference, such as "it is different from what I imagined."
- We will refund the amount after deducting payment fees and shipping costs.
- You will also be responsible for the return shipping costs.
Before Purchasing Antique Items
Antique items may have scratches from age or may have functional defects from the start. Please check the product description and photos carefully before purchasing.
If you have any concerns, please feel free to contact us before purchasing.
