Customer service

If you have any requests or questions about our store
Please contact us via the inquiry form , email or phone.

• Once your order is placed, it will usually be shipped within 2 days
• In the case of bank transfer or convenience store payment, the item will be prepared for shipping after payment is confirmed.
• If you would like a receipt or gift wrapping, please let us know in the comments section.
• For details on shipping costs and methods, please refer to our Shipping Policy .

We accept the following payment methods:

• Credit card
  Visa, MasterCard, American Express, JCB , Diners Club
  The total amount will be charged to your card when your order is completed.
  
  
• Shop Pay
  We use the credit card and shipping address information registered with ShopPay. We also support installment payments.
  
  
• PayPal
  You can shop without entering your credit card details
  
  
• Google Pay
• Apple Pay

(The following is only available in Japan)

• Bank transfer * Either PayPay Bank or Japan Post Bank * Items will be shipped after payment is confirmed.
  
  
• Convenience store payment *Family Mart / Lawson / Seico Mart / Ministop / Daily Yamazaki
  *Not available at Seven-Eleven *A separate payment fee of 190 yen will be charged *Items will be shipped after payment has been confirmed (payment deadline is 7 days)
  
  
• Cash on delivery (Yu-Pack)
  ※COD fee is free
  *Please pay the delivery person when you receive the item. *Payment method is cash only.
  
  
• Rakuten Pay
  
  
• Smartphone payments (PayPay, Merpay)
  
  
• Paidy (Pay Later)

If there is a difference in the product, photo, initial defect, or incorrect or missing description, please contact us within 7 days of receiving the product.
After returning the item, we will provide a refund or repair free of charge.
We will cover the shipping costs when returning the item.
Returns may not be accepted if the deadline has passed.

We also accept returns for reasons of customer convenience, such as "the product is not what I expected."
However, in this case, we will refund the amount minus the transaction fee and shipping fee.
You will also be responsible for return shipping costs.

Antique items may have scratches from age or may have had functional defects from the start.
Please carefully check the product description and photos before purchasing.
If you have any questions, please feel free to contact us before purchasing.